CM PLUMBING INC.'S PRIVACY POLICY

Last updated May 15, 2025

This Privacy Notice for CM Plumbing Inc. ("we," "us," or "our"), describes how and why we might access, collect, store, use, and/or share ("process") your personal information when you use our services ("Services"), including when you:

  • Visit our website at www.cmplumbingservices.com, or any website of ours that links to this Privacy Notice.

  • Use Plumbing. We provide plumbing services.
  • Engage with us in other related ways, including any sales, marketing, or events

Questions or concerns? Reading this Privacy Notice will help you understand your privacy rights and choices. We are responsible for making decisions about how your personal information is processed. If you do not agree with our policies and practices, please do not use our Services. If you still have any questions or concerns, please contact us at sfbayarea@cmplumbingservices.com.

SUMMARY OF KEY POINTS

This summary provides key points from our Privacy Notice, but you can find out more details about any of these topics by clicking the link following each key point or by using our table of contents below to find the section you are looking for.

What personal information do we process? When you visit, use, or navigate our services, we may process personal information depending on how you interact with us and our services. Learn more about personal information you disclose to us.

Do we process any sensitive personal information? Certain types of information we collect may be considered “special” or “sensitive” under applicable privacy laws — such as your racial or ethnic origin, sexual orientation, or religious beliefs. We process this information only when necessary and either with your consent or as otherwise permitted by law. Learn more about sensitive information we process.

Do we collect any information from third parties? We do not collect personal information directly from third parties; however, we may receive certain data through third-party services, such as analytics providers or scheduling platforms. These services support our business operations and help us improve or manage aspects of our services.

How do we process your information? We process your personal information to provide, improve, and administer our Services; to communicate with you; to ensure security and prevent fraud; and to comply with legal obligations. We process your information for these purposes only when we have a valid legal basis to do so — such as your consent, fulfilling a contract, or complying with legal requirements. Learn more about how we process your information.

In what situations and with which types of parties do we share personal information? We may share information in specific situations and with specific categories of third parties. Learn more about when and with whom we share your personal information.

How do we keep your information safe? We have adequate organizational and technical processes and procedures in place to protect your personal information. However, no electronic transmission over the internet or information storage technology can be guaranteed to be 100% secure, so we cannot guarantee that hackers, cybercriminals, or other unauthorized third parties will not be able to defeat our security and improperly collect, access, steal, or modify your information. Learn more about how we keep your information safe.

What are your rights? Depending on your geographic location, applicable privacy laws may grant you certain rights regarding your personal information. Learn more about your privacy rights.

How do you exercise your rights? The easiest way to exercise your rights is by emailing us at sfbayarea@cmplumbingservices.com. We will consider and respond to all requests in accordance with applicable data protection laws.

Want to learn more about what we do with any information we collect? Review the Privacy Notice in full.

TABLE OF CONTENTS

1. WHAT INFORMATION DO WE COLLECT?

2. HOW DO WE PROCESS YOUR INFORMATION?

3. WHEN AND WITH WHOM DO WE SHARE YOUR PERSONAL INFORMATION?

4. DO WE USE COOKIES AND OTHER TRACKING TECHNOLOGIES?

5. HOW LONG DO WE KEEP YOUR INFORMATION?

6. HOW DO WE KEEP YOUR INFORMATION SAFE?

7. DO WE COLLECT INFORMATION FROM MINORS?

8. WHAT ARE YOUR PRIVACY RIGHTS?

9. CONTROLS FOR DO-NOT-TRACK FEATURES

10. DO UNITED STATES RESIDENTS HAVE SPECIFIC PRIVACY RIGHTS?

11. DO WE MAKE UPDATES TO THIS NOTICE?

12. HOW CAN YOU CONTACT US ABOUT THIS NOTICE?

13. HOW CAN YOU REVIEW, UPDATE, OR DELETE THE DATA WE COLLECT FROM YOU?

1. WHAT INFORMATION DO WE COLLECT?

Personal information you disclose to us

In Short: We collect personal information that you voluntarily provide to us.

We collect personal information that you choose to provide when you express interest in our Services, request information, participate in activities on our website, or otherwise communicate with us.

Personal Information Provided by You. The specific information we collect depends on the context of your interactions with us and the Services, the choices you make, and the features you use. This information may include:

  • Names
  • Phone numbers
  • Email addresses
  • Residential addresses
  • Debit or credit card numbers
  • Contact or authentication data
  • ZIP codes

Sensitive Information. When necessary, and with your consent or as otherwise permitted by applicable law, we may process the following categories of sensitive personal information:

  • Financial information

All personal information you provide must be true, complete, and accurate. You are responsible for notifying us of any changes to this information.

Information automatically collected

In Short: Some information — such as your Internet Protocol (IP) address and browser/device characteristics — is collected automatically when you visit our Services.

We automatically collect certain information when you access, use, or navigate our Services. This information does not reveal your specific identity (such as your name or contact details), but it may include device and usage data — such as your IP address, browser and device characteristics, operating system, language preferences, referring URLs, device name, country, general location, details about how and when you use our Services, and other technical information. This data is primarily used to maintain the security and operation of our Services, and for internal analytics and reporting purposes. Some of this data may also be collected by third-party tools embedded on our site — such as Google Analytics, Google Fonts, Google Maps, and Calendly.

Like many businesses, we also collect information through cookies and similar technologies, including those set by third-party tools such as Google Analytics, Google Maps, and Calendly. These cookies may be used for analytics, security, scheduling, or other purposes related to site functionality and performance. You can learn more about this in our Cookie Notice: Cookie Policy.

The information we collect includes:

  • Log and Usage Data. This is service-related, diagnostic, usage, and performance information automatically collected by our servers when you access or interact with our Services, and is stored in log files. Depending on your interactions, this data may include your IP address, device information, browser type and settings, and details about your activity on the Services (such as date/time stamps, pages viewed, searches performed, and feature usage). It may also include device event information, such as system activity, error reports (also known as “crash dumps”), and hardware settings.

Please Note: Our website is built and hosted on the Squarespace platform. As part of its hosting and analytics services, Squarespace may automatically collect technical and usage data from visitors to our website. We do not control how Squarespace collects or uses this data. For more information, please review Squarespace’s Privacy Policy.

2. HOW DO WE PROCESS YOUR INFORMATION?

In Short: We process your information to provide, improve, and administer our Services; to communicate with you; to enhance security and prevent fraud; and to comply with legal obligations. We may also process your information for additional purposes with your consent.

We process your personal information for the following specific purposes, depending on how you interact with our Services:

  • To deliver and facilitate delivery of services to you. We may process your information to provide the services you request, including documenting our work through photos, videos, or audio recordings when necessary. With your permission, we may also use this material to showcase our work on our website or other platforms.
  • To respond to inquiries and provide user support. We may process your information to respond to your questions and resolve any issues related to the Services.
  • To request feedback. We may process your information to request feedback and communicate with you about your experience using our Services.

  • To send marketing and promotional communications. We may process the personal information you provide to send you marketing materials, in accordance with your preferences. You may opt out of marketing emails at any time. For more details, see what are your privacy rights?.

  • To post testimonials. We may display testimonials on our Services that include personal information, with your consent.
  • To evaluate and improve our Services and user experience. We may process your information to understand how our Services are used, improve their functionality, and assess the effectiveness of our communications and campaigns.
  • To identify usage trends. We may analyze information about how you use our Services to gain insights into user behavior.
  • To measure the effectiveness of our marketing efforts. We may process your information to assess which campaigns are most relevant and effective.
  • To comply with legal obligations. We may process your information as required by law, in response to legal requests, or to establish, exercise, or defend our legal rights.

3. WHEN AND WITH WHOM DO WE SHARE YOUR PERSONAL INFORMATION?

In Short: We may share personal information in specific situations described in this section and with the categories of third parties listed below.

Vendors, Consultants, and Other Third-Party Service Providers. We may share your personal information with third-party service providers ("third parties") that support the operation of our business — for example, scheduling platforms, analytics providers, website hosting services, communication tools, or independent subcontractors. These third parties handle data in accordance with their own privacy policies and any applicable data protection agreements. We rely on reputable platforms and service providers that offer data protection terms consistent with industry standards. We take reasonable care when working with individual subcontractors, even in cases where they do not operate formal websites or publicly outline their privacy practices. Any subcontractors we work with are only given access to personal information as needed to perform their specific duties and are expected to handle that information with care.

Please note that we are not responsible for the privacy practices of third-party service providers with whom you may interact directly or indirectly while using our Services.

In some cases, portions of the work may be handled by subcontractors — for example, when services fall outside the scope of our trade, expertise, or licensing. Depending on the situation, subcontractors may be hired and paid either by us or directly by the customer. When we are the ones hiring the subcontractor, we may share limited personal information necessary to complete the job, such as your name, service address, and job details.

The categories of third parties we may share personal information with are:

  • Payment Processors
  • Website Hosting Providers
  • Performance Monitoring Tools
  • Marketing and Communication Platforms
  • Accounting and Financial Service Providers
  • Analytics Services
  • Cloud Storage Providers
  • Scheduling Platforms
  • Subcontractors and Independent Service Providers
  • Web Font Providers (e.g., Google Fonts)
  • Map and Location Services (e.g., Google Maps)

We may also share your information in the following situations:

  • Business Transfers. We may share or transfer your personal information in connection with, or during negotiations of, a merger, sale of company assets, financing, or acquisition of all or a portion of our business to another company.

4. DO WE USE COOKIES AND OTHER TRACKING TECHNOLOGIES?

In Short: We and certain third-party platforms may use cookies and other tracking technologies to help operate, secure, and improve our Services.

Our website is hosted on the Squarespace platform, which may use essential cookies and similar technologies to enable core functionality, maintain security, manage user sessions, and support performance. These cookies are placed automatically when you visit our site. For more information, please see Squarespace’s Cookie Policy.

Additional third-party tools — such as Google Analytics and Calendly — may also place cookies or similar tracking technologies when integrated into our Services. These tools may help us understand how users interact with the site, support scheduling functionality, or measure site performance. We do not directly control or configure these technologies, but we aim to work with platforms that are transparent about their practices. You can learn more by reviewing Google’s Cookie Policy and Calendly’s Privacy Policy.

We may work with third-party platforms to advertise our Services, such as through search engine results or sponsored listings. At this time, we do not use third-party tracking technologies (like ad pixels or remarketing tags) on our Services for targeted advertising. If this changes in the future, we will update this Privacy Policy accordingly and provide relevant opt-out options.

To the extent that these technologies are considered a “sale” or “sharing” under applicable U.S. state privacy laws (including for targeted advertising), you may opt out by following the instructions in the section Do United States Residents Have Specific Privacy Rights?.

Specific information about how we use these technologies — and how you can manage or refuse certain cookies — is provided in our Cookie Notice: Cookie Policy.

Google Analytics

We may share information with Google Analytics to help us analyze how users interact with our Services. You can opt out of Google Analytics tracking across all websites by visiting https://tools.google.com/dlpage/gaoptout. To learn more about how Google handles your information, please review the Google Privacy Policy.

5. HOW LONG DO WE KEEP YOUR INFORMATION?

In Short: We retain your personal information only as long as necessary to fulfill the purposes outlined in this Privacy Notice, unless a longer retention period is required by law.

We will retain your personal information only for as long as it is needed to fulfill the purposes described in this Privacy Notice — such as providing services, complying with our legal obligations, resolving disputes, and enforcing our agreements. In general, this means we will not retain personal information for longer than 3 to 5 years, unless a longer period is required or permitted by law (such as for tax, accounting, or regulatory compliance).

When we no longer have an ongoing legitimate business need to process your personal information, we will delete or anonymize it. If deletion is not immediately possible — for example, because the information is stored in backup archives — we will securely store your data and isolate it from further processing until deletion becomes possible.

6. HOW DO WE KEEP YOUR INFORMATION SAFE?

In Short: We aim to protect your personal information through a combination of physical, organizational, and technical security measures.

We have implemented appropriate and reasonable safeguards designed to protect the security of the personal information we process. These measures include technical protections (such as access controls and encrypted connections provided by the platforms we use) and physical safeguards (such as locked file storage and restricted access to sensitive documents).

However, despite our efforts, no method of electronic transmission or physical storage can be guaranteed to be 100% secure. As such, we cannot promise or guarantee that unauthorized third parties will not be able to bypass our safeguards and improperly access, steal, or alter your information.

Although we do our best to protect your personal information, any transmission of personal information to and from our Services is at your own risk. You should only access the Services within a secure environment.

7. DO WE COLLECT INFORMATION FROM MINORS?

In Short: We do not knowingly collect data from or market to children under 18 years of age.

We do not knowingly collect, solicit, or sell personal information from anyone under the age of 18. By using the Services, you represent that you are at least 18 years old, or that you are the parent or guardian of a minor and consent to their use of the Services. If we learn that we have collected personal information from a user under 18, we will take reasonable steps to delete such data from our records. If you become aware of any data we may have collected from a child under the age of 18, please email us at sfbayarea@cmplumbingservices.com.

8. WHAT ARE YOUR PRIVACY RIGHTS?

In Short: Your rights may vary depending on your location, but generally you may have the right to access, update, or delete your personal information, and to control how it is used for marketing or consent-based processing.

Withdrawing your consent:
If we rely on your consent to process your personal information — whether express or implied, depending on applicable law — you have the right to withdraw that consent at any time. You can do so by contacting us using the details provided in the section HOW CAN YOU CONTACT US ABOUT THIS NOTICE? below.

Please note that withdrawing consent will not affect the lawfulness of processing carried out before the withdrawal. When permitted by law, it may also not affect processing based on legal grounds other than consent.

Opting out of marketing and promotional communications:
You can unsubscribe from our marketing and promotional emails at any time by clicking the unsubscribe link in those emails or by contacting us using the details in the section HOW CAN YOU CONTACT US ABOUT THIS NOTICE?. We may still send you non-marketing communications that are necessary for your use of our Services — such as appointment confirmations, invoices, receipts, service updates, or follow-ups related to outstanding payments or requests.

We do not use text messaging for marketing or promotional purposes. If you receive text messages from us, they will be limited to essential, service-related communication — such as appointment confirmations or updates about ongoing work. You cannot opt out of these messages without affecting your ability to receive important service information.

Cookies and similar technologies:
Our website and the third-party platforms we use — such as Squarespace, Google Analytics, and Calendly — may use cookies or similar technologies to support functionality, analytics, or scheduling. Most web browsers accept cookies by default. If you prefer, you can usually set your browser to remove or reject cookies. Please note that doing so may affect the availability or functionality of some parts of the Services. For more details, please see our Cookie Notice: Cookie Policy.

If you have questions or comments about your privacy rights, you may email us at sfbayarea@cmplumbingservices.com.

9. CONTROLS FOR DO-NOT-TRACK AND GLOBAL PRIVACY CONTROL (GPC)

Some web browsers and mobile devices include a Do-Not-Track ("DNT") setting or a Global Privacy Control ("GPC") signal to let you express your privacy preferences.

At this time, our Services do not respond to DNT signals. However, we do recognize and honor Global Privacy Control (GPC) signals where legally required and technically feasible, in accordance with the California Consumer Privacy Act (CCPA/CPRA).

If our practices change in the future, we will update this Privacy Notice accordingly.

10. DO UNITED STATES RESIDENTS HAVE SPECIFIC PRIVACY RIGHTS?

In Short: If you are a resident of California, you may have the right to request access to and receive details about the personal information we maintain about you and how we have processed it, correct inaccuracies, get a copy of, or delete your personal information. You may also have the right to withdraw your consent to our processing of your personal information. These rights may be limited in some circumstances by applicable law. More information is provided below.

Categories of Personal Information We Collect

We have collected the following categories of personal information in the past twelve (12) months:

Category Examples Collected
A. Identifiers Contact details, such as real name, alias, postal address, telephone or mobile contact number, unique personal identifier, online identifier, Internet Protocol address, email address, and account name YES
B. Personal information as defined in the California Customer Records statute Name, contact information, education, employment, employment history, and financial information YES
C. Protected classification characteristics under state or federal law Gender, age, date of birth, race and ethnicity, national origin, marital status, and other demographic data NO
D. Commercial information Service records, transaction details, payment information, and invoices or receipts related to services quoted or completed YES
E. Biometric information Fingerprints and voiceprints NO
F. Internet or other similar network activity Browsing activity, device details, and interactions with our website collected through tools like Google Analytics YES
G. Geolocation data Device location NO
H. Audio, electronic, visual, or similar information Photos or videos documenting our work, which may occasionally include incidental audio or visuals from the job site or customer property YES
I. Professional or employment-related information Job applications, resumes, work history, or detailed licensing records NO
J. Education Information Student records and directory information NO
K. Inferences drawn from collected personal information Inferences drawn from any of the collected personal information listed above to create a profile or summary about, for example, an individual’s preferences and characteristics NO
L. Sensitive Personal Information Contents of email or text messages and debit or credit card numbers YES

We only collect sensitive personal information as defined by applicable privacy laws when necessary to provide our Services, with your consent, or as otherwise permitted by law. Sensitive personal information may be used or disclosed to a service provider or contractor for specific, limited purposes. You may have the right to limit the use or disclosure of this information. We do not collect or process sensitive personal information for the purpose of inferring characteristics about you.

In some cases, you may voluntarily provide additional personal information that does not fall within the categories listed above — for example, when describing your plumbing issue, explaining your availability, or asking a question in your own words. We only use this information to communicate with you and provide the services you request.

We will use and retain the collected personal information as needed to provide the Services or as otherwise required by law, including for the following durations:

  • Category A: 3–5 years
  • Category B: 3–5 years
  • Category D: 3–5 years
  • Category F: 1–3 years
  • Category H: 3–5 years
  • Category L:
    • Contents of email and text messages: 3–5 years
    • Debit or credit card numbers: Typically not stored; processed only for payment and deleted after the transaction. In some cases, temporary storage may be necessary to complete the payment.

Please note: Payments are not processed through this website. We process card payments using a portable smart terminal provided by Bank of America Merchant Services, typically at the time of service. In some cases where immediate processing is not possible (such as during internet outages or by customer request), we may temporarily record card details in order to complete the transaction as soon as possible. This information is securely handled and destroyed after payment is processed. Card details are not retained beyond what is necessary to complete the transaction.

Sources of Personal Information

To learn more about the sources from which we collect personal information, please see the section "WHAT INFORMATION DO WE COLLECT?"

How We Use and Share Personal Information

To learn more about how we use your personal information, please see the section "HOW DO WE PROCESS YOUR INFORMATION?"

We use the following third-party services on our website. Some of these tools may collect or process personal information in accordance with their own privacy practices.

  • Squarespace – for website hosting, analytics, and security functionality
  • Google Analytics – for website usage tracking and performance insights
  • Google Maps – for displaying location information on our site
  • Google Fonts (including Material Icons) – for loading fonts and icon sets used in our site design
  • Calendly – for scheduling appointments and collecting contact information submitted through the scheduling tool

Will your information be shared with anyone else?

We may disclose your personal information to third-party service providers who help us operate our business. These third parties are expected to handle personal information in accordance with their own privacy policies, data protection agreements, or other published terms. To learn more, see the section "WHEN AND WITH WHOM DO WE SHARE YOUR PERSONAL INFORMATION?"

We may also use your personal information for internal business purposes, such as research and development or improving our Services. This type of use is not considered "selling" of your personal information.

We have not sold or shared your personal information with third parties for a business or commercial purpose in the past twelve (12) months. However, we have disclosed the following category of personal information for a business purpose during that time:

  • Category L – Sensitive personal information

For more details about who we may disclose personal information to, see the section "WHEN AND WITH WHOM DO WE SHARE YOUR PERSONAL INFORMATION?"

Your Rights

You have rights under certain U.S. state data protection laws. However, these rights are not absolute, and in some cases, we may decline your request as permitted by law. These rights may include:

  • Right to know whether we are processing your personal information
  • Right to access the personal information we have collected about you
  • Right to correct inaccuracies in your personal information
  • Right to request deletion of your personal information
  • Right to obtain a copy of your personal information
  • Right to non-discrimination for exercising your privacy rights
  • Right to opt out of:
    • Targeted advertising (or “sharing” as defined by California law)
    • The sale of personal information
    • Automated decision-making or profiling that produces legal or similarly significant effects

Depending on your state of residence, you may also have the following rights:

  • Right to request a list of categories of third parties to whom we have disclosed personal information (as permitted by law)
  • Right to limit the use and disclosure of your sensitive personal information (as permitted by law)

How to Exercise Your Rights

You can exercise your privacy rights by emailing us at sfbayarea@cmplumbingservices.com or by referring to the contact details in the section "HOW CAN YOU CONTACT US ABOUT THIS NOTICE?".

In accordance with certain state laws, you may authorize someone else to submit a request on your behalf. We may deny a request if the authorized agent does not provide sufficient proof that they have your valid permission.

Request Verification

When you make a request, we will take steps to verify your identity before fulfilling it. This may include verifying your contact details or requesting additional information. We will only use personal information provided in the request to verify your identity or authority.

If an authorized agent submits the request, we may ask for additional verification, including written and signed permission from you authorizing the agent to act on your behalf.

California "Shine the Light" Law

California Civil Code Section 1798.83, known as the "Shine the Light" law, permits California residents to request, once per year and free of charge, information about the categories of personal information (if any) we shared with third parties for direct marketing purposes, as well as the names and addresses of those third parties. If you are a California resident and would like to make such a request, please contact us using the details in the section "HOW CAN YOU CONTACT US ABOUT THIS NOTICE?".

11. DO WE MAKE UPDATES TO THIS NOTICE?

In Short: Yes, we will update this notice as necessary to stay compliant with relevant laws.

We may update this Privacy Notice from time to time. The updated version will be indicated by a revised “Last Updated” date at the top of this page. If we make material changes to this Privacy Notice, we may notify you by prominently posting a notice on our website. We encourage you to review this Privacy Notice regularly to stay informed about how we protect your information.

12. HOW CAN YOU CONTACT US ABOUT THIS NOTICE?

If you have questions or comments about this Privacy Notice, you may email us at sfbayarea@cmplumbingservices.com or contact us by mail at:

CM Plumbing Inc.
P.O. Box #72
Vallejo, CA 94590
United States

13. HOW CAN YOU REVIEW, UPDATE, OR DELETE THE DATA WE COLLECT FROM YOU?

Depending on the laws of your U.S. state or country of residence, you may have the right to request access to the personal information we collect about you, receive details about how we have processed it, correct any inaccuracies, or request deletion of your personal information. You may also have the right to withdraw your consent to our processing of your personal data, subject to legal limitations.

To request to review, update, or delete your personal information, please email us at sfbayarea@cmplumbingservices.com.